Dear visitors to our website,
We are pleased that you are visiting our website. So that you feel secure and comfortable visiting our website, we wish to inform you below about the handling of your data. The following data protection regulations are intended to inform you about our handling of the collection, use and disclosure of personal data.
HANDLING OF PERSONAL DATA
Protection of your privacy is very important to us. We have therefore fundamentally designed our web presence such that it can be used anonymously. Information that we receive and store during your visit to our website is used by us exclusively for internal purposes and to improve the design of the web pages. We save the IP address transmitted by your web browser only for a period of 30 days in order to be able to detect, localise and eliminate faults or errors (e.g. attacks on our servers). After expiry of this period we delete or anonymise the IP address. We use the IP address exclusively in a way that is strictly for the specific purpose of the aforementioned security. Further information about processing of the IP address can be found below under the point on “usage data”.
USAGE DATA / LOG FILES
When you visit our website, so-called usage data are stored temporarily as a log on our web server for statistical purposes, to improve the quality of our web pages.
This data set comprises:
• The site from which the file was requested
• The name of the file
• The date and time of the request
• The data volume transmitted
• The access status
• The description of the type of web browser used
• The operating system
• The IP address of the requesting computer (see above, anonymised in accordance with the aforementioned period)
PARTICIPATION IN LOTTERIES, COMPETITIONS OR SIMILAR ACTIVITIES
On our website we offer from time to time the possibility to take part in competitions or contests and similar actions. Personal data such as e-mail address, name, address and, if necessary, other data necessary for the campaign may be collected and processed in order to carry out these campaigns. All personal data provided in the context of such a promotion will be used exclusively for the processing of the promotion, e.g. for the determination, notification or sending of the prize. The data will be deleted after the action is completed.
When visiting our website, it may be that information is saved on your computer in the form of cookies, for example to be able to identify preferences of visitors and accordingly design the website optimally. This helps us e.g. to make navigation easier and achieve a high level of user friendliness.
Cookies are text files that are stored on the hard drive of the user when our internet site is visited. They are harmless to your computer and cannot be seen by third parties. They allow information to be held over a certain period and the user’s computer to be identified.
If our cookies are accepted, they remain on your computer for 30 days unless you delete them previously. During online booking, cookies are saved temporarily for the booking process. These are deleted automatically after 30 minutes of inactivity or after the website is closed.
You can object at any time to the collection and storage of your data using this service. If you wish to prevent the enabling of cookies, deactivate them in your browser. Please note that disabling cookies may restrict use of the website and services offered.
Only in exceptional cases is the complete IP address transmitted to a server of Google in the USA and truncated there. Google will use the said information to analyse your use of our website, to compile reports for us about the website activities and to provide us with further services associated with the website use and internet use. The IP address transmitted by your browser in the context of Google Analytics is not combined with other data by Google.
Transmission of these data to third parties by Google takes place only on the basis of statutory regulations or as part of order data processing. Under no circumstances will Google bring together your data with other data collected by Google.
By using this website you declare your consent to the processing of the data collected about you by Google and to the manner of data processing described above as well as to the designated purpose. You can prevent the storage of cookies by using a corresponding setting in your browser software. Furthermore you can prevent collection and processing by Google by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout.
Further information about usage conditions and data protection can be found at http://www.google.com/analytics/terms/gb.html or at https://www.google.de/intl/gb/policies/.
On our website, there is also the option to contact us about various issues. Examples of this are forms for booking requests, call back requests, feedback, special customer requests etc.
Depending on the background to the contact, various data are requested on the form. Personal details such as form of address, forename, surname and e-mail address are generally compulsory to provide, for the purposes of contact and personal address. If you use a form for a call back or appointment request, data such as telephone number may be requested in addition. For travel enquiries or enquiries concerning existing processes, you additionally have the option to quote your booking or invoice number.
DATA PROCESSING TO FULFIL LEGAL OBLIGATIONS?
We process your data in order to be able to fulfil our legal obligations (e.g. from fiscal and commercial law). The data processing is performed on the basis of art. 6 par. 1 lit. c GDPR. The data are deleted after expiry of the required retention periods.
DATA PROCESSING TO PROTECT LEGITIMATE INTERESTS?
We process your data for our own marketing purposes (e.g. promotional approach, market analysis). The data processing is performed on the basis of art. 6 par. 1 lit. f GDPR. The data are deleted after expiry of the specified retention periods. You have the right to object to the data processing. You can find out more under the point below on “rights of the person concerned”.
To protect your data from undesired access, we employ an encryption process on our sites. Your details are then transmitted from your computer to our server and vice versa over the internet by means of TLS 1.2 encryption. You can see this from the fact that the padlock symbol is closed on the status bar of your browser and the address line begins https://.
RIGHTS OF THE PERSON CONCERNED
People concerned have the right to information from the person responsible about the personal data concerning them and to correction of inaccurate data or to deletion if one of the reasons specified in art. 17 GDPR applies, e.g. if the data are no longer required for the purposes pursued. The right also exists to limit the processing if one of the conditions specified in art. 18 GDPR applies, and the right to data portability in cases of art. 20 GDPR. If data are collected on the basis of art. 6 par. 1 lit. e or lit. f, the person concerned has the right to object to processing at any time for reasons arising from the specific situation.
We will then no longer process the personal data unless compelling legitimate reasons for the data processing exist verifiably, which outweigh the interests, rights and freedoms of the person concerned or if the processing serves to assert, exercise or defend legal claims.
RIGHT TO APPEAL TO A REGULATORY AUTHORITY
Every person concerned has the right to appeal to a regulatory authority if the person is of the opinion that the processing of the data concerning the same infringes data protection regulations. The right to appeal can be exercised specifically to a regulatory authority in the member state of the residence of the person concerned or the place of the suspected infringement.
CONTACT DETAILS OF THE DATA PROTECTION OFFICER
For queries about the subject of data protection, please contact our Data Protection Officer:
DER Touristik Deutschland GmbH
Data Protection Officer
60424 Frankfurt am Main